Terms and Conditions of Sale and Complaints
General terms and conditions of the EDGAR online shop
Introductory provisions
The online shop is operated by the company Helvion B.V. (hereinafter referred to as the "Seller").
Contact: FAMZEJA OÜ
Company ID:16773497
Address: Narva mnt 7-652, 1011 Tallin
electronic address: info@edgarenergy.eu
These General Terms and Conditions of Business (hereinafter referred to as "General Terms and Conditions") specify the rights and obligations of the Seller and the Buyer, who is a consumer, i.e. a person who does not act within the scope of his/her trade or other business activity (hereinafter referred to as "Buyer") when concluding and performing a purchase contract. The General Terms and Conditions are an integral part of the purchase contract concluded between the Seller and the Buyer.
The Buyer is obliged to familiarize himself with these General Terms and Conditions, and by concluding the Purchase Contract the Buyer confirms that he has read the General Terms and Conditions before concluding the Purchase Contract and agrees to these General Terms and Conditions. In the event that the Buyer is not a consumer and purchases products as a businessman for the purpose of his business with these products, the Buyer is obliged to indicate this within the order. Order and conclusion of the purchase contract The Seller offers the goods on the pages of its online shop, presenting the goods by their description and, if applicable, an illustrative photograph, the exact price including VAT.
In case of interest in purchasing the goods, the Buyer is obliged to fill in the order form, whereby the completion of all the data prescribed by the form is a condition for the validity of the order. The Buyer has the right to make any adjustments to his order before sending the order. The Seller shall confirm receipt of the order to the Buyer without delay, automatically via an email message sent by the Seller to the Buyer at the email address provided by the Buyer. The Seller reserves the right, for objective reasons, e.g. scope of delivery, price, etc., to ask the Buyer to confirm the order in an appropriate manner, e.g. in writing. If the Buyer refuses to confirm the order in the requested manner, the Parties agree that the order is invalid and no contract has been concluded, even if its receipt is confirmed by the Seller. The contract of sale shall be formed by sending the order by the Buyer and confirmation of the order by the Seller and shall be concluded in the Czech language. The resulting purchase contract may be amended or cancelled only by agreement of the parties or for legal reasons. The confirmed order of the Buyer is archived by the Seller as a concluded purchase contract for a period of time in accordance with the relevant legal regulations, for the purpose of its successful execution and is not accessible to third parties.
Price and payment terms The Seller is obliged to deliver the ordered goods to the Buyer in accordance with the concluded purchase contract at the agreed price and the Buyer undertakes to pay the purchase price. The prices listed on the website are valid at the time of ordering. The Seller reserves the right to change the prices in the event of a presentation error or in the event of a change in the exchange rate or if the price of the supplier of the goods has changed significantly, whereby the Buyer has the right to withdraw from the purchase contract within 7 days of notification of the change in the purchase price to the Buyer. The Seller is entitled to add transport costs to the price of the goods. The Seller has the option to pay for the ordered goods by the payment methods specified in the ordering process on the online store In the case of payment on delivery, the ordered goods will be sent by the Seller to the address specified by the Buyer in the order, with the Buyer paying for the goods upon receipt.
The purchase price is deemed to be paid only when the full purchase price is credited to the Seller's current account or paid in cash at the Seller's cash desk or to the shipping company in the case of payment on delivery. In the case of payment by bank transfer, the Buyer is obliged to pay the purchase price to the Seller's account according to the advance invoice, which will be sent by the Seller to the Buyer at the email address provided by the Buyer together with the order confirmation. After the amount is credited to the Seller's account, the goods will be shipped by the Seller to the address specified by the Buyer in the order.
Delivery conditions
The Seller shall deliver the ordered goods to the Buyer at the address indicated by the Buyer or the Buyer is entitled to take over the goods at the Seller's dispatch point according to the specification in the order. In the case of delivery of the goods to the Buyer's address specified in the order, the Buyer undertakes to pay the transport costs, unless otherwise agreed in the purchase contract. The amount of the transport fee is specified in the purchase contract and depends on the amount of the purchase price set out in the purchase contract.
Delivery times vary according to the type of goods and are stated separately for each item. In the event that the selected goods are stated to be in stock, the Seller undertakes to dispatch the goods within 4 days. The delivery times are subject to receipt of all documents specified in the purchase contract. The Buyer has the right to withdraw from the Purchase Contract if the Seller is not able to ship the ordered goods to the Seller or hand them over at the Seller's dispatch point indicated in the order even within an additional 30-day period.
In the event of withdrawal from the purchase contract, the seller is obliged to return the amount paid to the account communicated by the buyer without delay, unless otherwise agreed by the parties. The Seller undertakes to inform the Buyer of the fact that the goods have been dispatched to the email address or telephone number provided by the Buyer in the order.
The ordered goods are delivered on time if the goods are ready for delivery at the place of performance no later than the last day of the agreed or additional period. If the Buyer fails to take delivery of the ordered goods for reasons attributable to the Buyer, the Buyer shall bear the full cost of transport or redelivery. In the event that the buyer fails to do so even within the alternative reasonable period provided, the seller is entitled to withdraw from the contract.
Immediately upon delivery of the goods, the Buyer is obliged to check the condition of the consignment (number of packages, intactness of the tape with the company logo, damage to the box) together with the carrier according to the enclosed delivery note. The buyer is entitled to refuse to accept a shipment that is not in conformity with the purchase contract, e.g. because the shipment is incomplete or damaged. If the Buyer accepts such a damaged shipment from the carrier, it is necessary to describe the damage in the carrier's handover report.
The incomplete or damaged consignment must be notified immediately by e-mail to the Seller's address, a damage report must be drawn up with the carrier and sent to the Seller by fax, e-mail or post without undue delay. The additional complaint of incompleteness or external damage to the shipment does not deprive the buyer of the right to claim the item, but gives the seller the opportunity to prove that there is no breach of the purchase contract.
The seller is liable to the buyer that the goods are free from defects upon receipt. In particular, the seller is liable to the buyer that at the time the buyer took delivery of the goods,
- the goods have the characteristics agreed between the parties and, in the absence of agreement, those characteristics which the seller or the manufacturer described or which the buyer expected in view of the nature of the goods and on the basis of the advertising carried out by them,
- the goods are fit for the purpose for which the seller states they are to be used or for which goods of that kind are usually used,
- the goods correspond in quality or workmanship to the agreed sample or specimen if the quality or workmanship was determined by reference to the agreed sample or specimen,
- the goods are in the appropriate quantity, measure or weight; and
- the goods comply with the requirements of the legislation.If the goods do not have the aforementioned characteristics, the buyer may also demand the delivery of new goods without defects, unless this is unreasonable due to the nature of the defect; if this is not possible, the buyer may withdraw from the purchase contract. However, if this is disproportionate in view of the nature of the defect, in particular if the defect can be removed without undue delay, the buyer is entitled to have the defect removed free of charge. The buyer is also entitled to the delivery of new goods or the replacement of parts in the case of a removable defect if he cannot use the goods properly due to the recurrence of the defect after repair or due to a greater number of defects. In this case, the buyer also has the right to withdraw from the purchase contract.
If the buyer does not withdraw from the purchase contract or does not exercise the right to have new goods delivered without defects, to have parts of the goods replaced or to have the goods repaired, the buyer may demand a reasonable discount. The buyer is also entitled to a reasonable discount if the seller cannot deliver new goods without defects, replace a part of the goods or repair the goods, as well as if the seller fails to remedy the defect within a reasonable time or if it would cause the buyer considerable difficulties to remedy the defect.
The buyer is not entitled to the right of defective performance if the buyer knew that the goods were defective before taking delivery or if the buyer caused the defect.
The buyer is entitled to claim the right of defect which occurs in consumer goods within twenty-four months of receipt. If the defect manifests itself within six months of receipt, the goods shall be deemed to have been defective upon receipt.
The Seller provides a warranty period of 24 months for all goods sold. If the goods sold, their packaging or the instructions accompanying them have a period of use, e.g. an expiry date, the warranty period expires at the end of that period. The warranty period starts from the date of sale (the date of the taxable transaction, as indicated on the sales receipt-invoice). The expiry date is set by the manufacturer of the goods. The minimum warranty period is governed by the expiry date of the goods.
Other rights and obligations of the parties related to the seller's liability for defects may be regulated by the seller's complaints procedure.
Withdrawal from the purchase contract
If the purchase contract is concluded by means of distance communication, the buyer, who is a consumer, has the right to withdraw from the purchase contract without giving reasons and without any penalty within 14 days of receipt of the delivered goods, within the meaning of Section 1829(1) of the Civil Code. Withdrawal from the purchase contract must be sent by the seller within the aforementioned period. In the event that the buyer exercises his right and withdraws from the purchase contract, he shall contact the seller, preferably in writing, that he is withdrawing from the contract, preferably indicating the order number, the date of purchase and the account number for the refund.
The Buyer may also use the sample form attached to these Terms and Conditions to withdraw from the Purchase Contract or the Buyer may send the withdrawal electronically to the Seller's e-mail address info@edgarenergy.eu. If the Buyer withdraws from the Purchase Contract, the Seller shall return to the Buyer without undue delay, and no later than 14 days after the withdrawal from the Purchase Contract, all funds, including delivery costs, received from the Buyer under the cancelled Purchase Contract in the same manner as the funds were received.
The Seller shall only return the funds received to the Buyer by other means if the Buyer has agreed to this and if no further costs are incurred. At the same time as the notice of withdrawal, the Buyer shall send the goods back to the Seller at the Buyer's expense in their original packaging, undamaged, unused, including any accessories, all capable of resale. If the Buyer withdraws from the Purchase Contract, the Seller shall not be obliged to return the funds received to the Buyer before the Buyer has handed over the goods to the Seller or proved that he has sent the goods to the Seller. Goods must be sent as ordinary mail, COD will not be accepted.
The Seller reserves the right to withdraw from the contract of sale if the goods ordered are no longer sold or delivered.
The consumer cannot withdraw from the purchase contract if he/she has violated the hygienic packaging of the goods (for health or hygiene reasons).
Protection of personal data
By concluding the purchase contract, the buyer agrees to the processing and collection of his personal data in the seller's database for the purpose of fulfilling the purchase contract. The handling of the Buyer's personal data is carried out in accordance with the Personal Data Protection Act, and the Buyer has the right to withdraw consent to such processing in writing. The Buyer's personal data is secured against misuse, and the Seller undertakes not to pass on any of the personal data to any other person, except third parties, which he has necessarily used for the performance of the Purchase Contract.
Individual purchase contracts are archived by the Seller in electronic form and are inaccessible. The Buyer has the right of access to his personal data, the right to rectification, including other legal rights in relation to such data. Personal data can be removed from the database upon written request of the buyer.
Final provisions
Should any provision of the General Terms and Conditions or the Purchase Agreement prove to be invalid or ineffective, such invalidity or ineffectiveness shall not affect the validity and effectiveness of the remaining parts of the General Terms and Conditions or the Purchase Agreement, except in the case of inseparability from the other contents of the General Terms and Conditions or the Purchase Agreement.
Any amendments to the Purchase Agreement may only be made in writing.
These General Terms and Conditions shall apply as set out on the Seller's website on the date the Buyer's order is placed.
These general terms and conditions are valid and effective from 1 March 2025.